Spa Policies

HOW TO SPA

Please provide 24 hours’ notice to avoid charges for canceled services. If cancellation occurs without 24 hours' notice, 100% of the service will be charged.

Please arrive 10 minutes prior to your service to allow ample time to check-in. 

We recommend leaving valuables at home.

Inform your therapist of any injuries, surgeries, or medical conditions as some treatments may be contraindicated.

Undress to your level of comfort.  Our therapists use modest draping techniques to ensure that your comfort is always maintained.

Please turn off cell phones upon entering the spa.

Hours of Operation:

Open Daily 10 am-7 pm. 53 College Street, Asheville, NC 28801 ph: 828.255.4171

*MASKS ARE OPTIONAL– Guests and team members may choose to wear a mask if they prefer. If you would prefer your provider to wear a mask during your spa service, please inform the Spa Concierge. We will continue to monitor each city/state’s guidelines and ordinances in compliance with OSHA and the CDC. Subject to change without notice.

*BOOKING APPOINTMENTS– All guests will be required to answer a series of symptom questionnaires upon booking the spa services and will be required to sign an electronic waiver each time they visit the spa.

*SANITIZED– All areas will be thoroughly disinfected before and after each spa service and high contact areas will be thoroughly cleaned and sanitized throughout the day. The medical-grade sanitizer will be available for all guests and team members. The spa disinfectants are EPA approved and certified.

*PAYMENTS– Contactless payment POS system and sanitized CC machine will be used.

GRATUITY

For your convenience, a 20% gratuity will be added to your spa services.